At Shop Good, we believe in bio-individuality! That’s why it’s ok if a product doesn’t work for your specific bio-individual make-up or skin type. Due to the delicate nature of organic products, opened or unopened products can be processed within 30 days of original purchase for exchange or store credit only.
If you’d like to return or exchange an item bought in-store, please visit our stores or contact us at firstname.lastname@example.org.
If you’d like to return or exchange an item bought online, please follow the steps below.
How do I return an online purchase/order?
To initiate a return, please:
- Visit our online portal and select the item(s) you would like to return. You will be issued a return label.
- Stick the return label on the package (use the original Shop Good package if possible).
- Drop off the return at your local USPS office.
How long will it take to process a return?
Store credit will be issued via email and store account as soon as the returned product is received and processed. Any credit card refunds typically take 5-10 business days to appear on your card statement.