To provide the highest quality service and protect appointment availability for all clients, we enforce the following policies:

Deposits: A 50% deposit is required to reserve any appointment. This deposit will be applied to your service on the day of your appointment. Deposits are non-refundable but may be transferred to a future booking if rescheduled. This only applies to appointments that follow our cancellation policy and are rescheduled more than 24 hours in advance.

Cancellations:

• Appointments canceled with less than 24 hours’ notice will forfeit the deposit (50% of the service total).
• No-shows will be charged the remaining balance of the service (100% of the service total).
• Refunds: Deposits are non-refundable, but are transferable to future appointments.
  

We kindly ask that all clients cancel or reschedule online or by phone at least 24 hours in advance to avoid forfeiting deposits or incurring additional fees.

A minimum 20% gratuity is automatically applied to all spa services at checkout in recognition of our estheticians’ time, skill, and care. You’re welcome to leave additional gratuity if you wish. By booking your service, you acknowledge and agree to this automatic charge, which will be reflected on your receipt.

We highly recommend booking your treatment at least a month in advance to ensure you receive your desired facial date and time. 

We suggest arriving at least 10 minutes prior to your facial, allowing yourself time to check in, use the restroom, and familiarize yourself with our shop and spa. 

North Park: We offer convenient parking validation at our North Park location. Please bring your parking ticket with you into the spa. At checkout, we’ll provide a validation sticker. When leaving the garage, first scan your original ticket, then flip it over and scan the validation to exit.

One Paseo: Please plan ahead for parking. Convenient free parking is located at the customer parking structure on Del Mar Heights Road.

Yes — a valid credit card is required to secure all appointments at Shop Good. Your card will not be charged at the time of booking, but is held on file in accordance with our cancellation and no-show policy.

Appointments cannot be confirmed without a credit card on file.

We recommend a facial every 3-5 weeks. Our estheticians will monitor your skin at this frequency throughout the scheduled appointments. Because our skin cells turnover, (or shed dead skin cells and replacing them with new ones) happens every 28 to 30 days, having a monthly check-in with your esthetician ensures you receive optimal and sustainable results. 

For your safety and to protect the integrity of your results, we are unable to perform any facial services within 14 days of receiving injectables such as Botox or dermal fillers. This also applies to other aesthetic procedures like laser treatments, chemical peels, and microneedling.

Please be sure to disclose any recent procedures and the date they were received when booking or during your intake. We want to ensure you get the most out of both your treatment and your facial experience.

Please note: If a service must be cancelled or rescheduled due to recent aesthetic procedures, our standard cancellation policy will still apply.

We strive to evolve continuously to provide the best experience and results for all clients. Though traditionally used to open pores and facilitate extractions, new research has shown that steam and excess heat can do more harm than good; it can be harsh, dehydrating, and aggravating to the skin (especially for sensitive skin types or inflammatory conditions like rosacea + eczema). By foregoing steam during facials and instead opting for more gentle but effective methods (like increased facial massage and warm towel compresses), we work to prioritize protecting the skin barrier for truly healthy skin.

Because we customize all treatments, we can absolutely create a pregnancy-safe facial for you. Facials during pregnancy are especially important for many reasons. Hormonal changes can directly impact skin health, so receiving regular services can help alleviate any skin concerns. In addition, sometimes our usual products include ingredients that we recommend to steer clear from during pregnancy. Our estheticians will customize your morning and nighttime skincare routine to ensure it’s pregnancy safe and effective for your skin.

We believe that healthy skin and wellness start early, and we welcome all ages.  Our facials are all customized and catered to what the skin needs in the client’s life cycle. Professional facials are also an excellent opportunity for teens to learn about their skin and how best to care for it. Try our Teen Facial for those that are just beginning on their skincare journey!

Please disrobe to the level of your comfort to enjoy your service. Our estheticians are fully trained in proper draping procedures to ensure your privacy and comfort.

Shaving is recommended but not necessary for those with facial hair before a facial. If you choose to shave before your facial, be sure to do so at least one day before your appointment. 

Our estheticians can only provide the treatment within the time slot allowed and will be unable to extend your appointment.

To create the most available space for our guests and members, we maximize our schedules each week, meaning the time you booked may at times be changed. We will always call or text to confirm changes. We thank you for understanding!