We highly recommend booking your treatment at least a month in advance to ensure you receive your desired facial date and time. 

We suggest arriving at least 10 minutes prior to your facial, allowing yourself time to check in, use the restroom, and familiarize yourself with our shop and spa. 

In order to maintain the highest quality experience for all of our clients, we enforce a 50% service charge for appointments canceled less than 24 hours in advance, and a 100% service charge for no-shows. We kindly ask that you cancel your appointment online or by phone more than 24 hours in advance to avoid these fees.

If you must cancel within 24 hours of your appointment due to an extenuating circumstance, you may rebook your appointment within 72 hours to have the late cancellation fee waived. If you do not rebook within 72 hours, the 50% fee will be charged.

As a courtesy, we will send a confirmation text and/or email before your appointment. If we cannot reach you, please understand it is your responsibility to remember your appointment dates, times and locations to avoid missed appointments and cancellation fees.

View full cancellation policy here.

Yes — a valid credit card is required to secure all appointments at Shop Good. Your card will not be charged at the time of booking, but is held on file in accordance with our cancellation and no-show policy.

Appointments cannot be confirmed without a credit card on file.

We recommend a facial every 3-5 weeks. Our estheticians will monitor your skin at this frequency throughout the scheduled appointments. Because our skin cells turnover, (or shed dead skin cells and replacing them with new ones) happens every 28 to 30 days, having a monthly check-in with your esthetician ensures you receive optimal and sustainable results. 

For your safety and to protect the integrity of your results, we are unable to perform any facial services within 14 days of receiving injectables such as Botox or dermal fillers. This also applies to other aesthetic procedures like laser treatments, chemical peels, and microneedling.

Please be sure to disclose any recent procedures and the date they were received when booking or during your intake. We want to ensure you get the most out of both your treatment and your facial experience.

Please note: If a service must be cancelled or rescheduled due to recent aesthetic procedures, our standard cancellation policy will still apply.

We strive to evolve continuously to provide the best experience and results for all clients. Though traditionally used to open pores and facilitate extractions, new research has shown that steam and excess heat can do more harm than good; it can be harsh, dehydrating, and aggravating to the skin (especially for sensitive skin types or inflammatory conditions like rosacea + eczema). By foregoing steam during facials and instead opting for more gentle but effective methods (like increased facial massage and warm towel compresses), we work to prioritize protecting the skin barrier for truly healthy skin.

Our facials do not include gratuity. We encourage a gratuity of at least 20% of your total regular priced service cost (pre any discounts). This is the best way to say “thank you” to your holistic esthetician for a beautiful service!

Because we customize all treatments, we can absolutely create a pregnancy-safe facial for you. Facials during pregnancy are especially important for many reasons. Hormonal changes can directly impact skin health, so receiving regular services can help alleviate any skin concerns. In addition, sometimes our usual products include ingredients that we recommend to steer clear from during pregnancy. Our estheticians will customize your morning and nighttime skincare routine to ensure it’s pregnancy safe and effective for your skin.

We believe that healthy skin and wellness start early, and we welcome all ages.  Our facials are all customized and catered to what the skin needs in the client’s life cycle. Professional facials are also an excellent opportunity for teens to learn about their skin and how best to care for it. Try our Teen Facial for those that are just beginning on their skincare journey!

Please disrobe to the level of your comfort to enjoy your service. Our estheticians are fully trained in proper draping procedures to ensure your privacy and comfort.

Shaving is recommended but not necessary for those with facial hair before a facial. If you choose to shave before your facial, be sure to do so at least one day before your appointment. 

Our estheticians can only provide the treatment within the time slot allowed and will be unable to extend your appointment.

To create the most available space for our guests and members, we maximize our schedules each week, meaning the time you booked may at times be changed. We will always call or text to confirm changes. We thank you for understanding!