We highly recommend booking your treatment at least a month in advance to ensure you receive your desired facial date and time. 

We suggest arriving at least 10 minutes prior to your facial, allowing yourself time to check in, use the restroom, and familiarize yourself with our shop and spa. 

We recommend a facial every 3-5 weeks. Our estheticians will monitor your skin at this frequency throughout the scheduled appointments. Because our skin cells turnover, (or shed dead skin cells and replacing them with new ones) happens every 28 to 30 days, having a monthly check-in with your esthetician ensures you receive optimal and sustainable results. 

We strive to evolve continuously to provide the best experience and results for all clients. Though traditionally used to open pores and facilitate extractions, new research has shown that steam and excess heat can do more harm than good; it can be harsh, dehydrating, and aggravating to the skin (especially for sensitive skin types or inflammatory conditions like rosacea + eczema). By foregoing steam during facials and instead opting for more gentle but effective methods (like increased facial massage and warm towel compresses), we work to prioritize protecting the skin barrier for truly healthy skin.

Our facials do not include gratuity. We encourage a gratuity of at least 20% of your total regular priced service cost (pre any discounts). This is the best way to say “thank you” to your holistic esthetician for a beautiful service!

Because we customize all treatments, we can absolutely create a pregnancy-safe facial for you. Facials during pregnancy are especially important for many reasons. Hormonal changes can directly impact skin health, so receiving regular services can help alleviate any skin concerns. In addition, sometimes our usual products include ingredients that we recommend to steer clear from during pregnancy. Our estheticians will customize your morning and nighttime skincare routine to ensure it’s pregnancy safe and effective for your skin.

We believe that healthy skin and wellness start early, and we welcome all ages.  Our facials are all customized and catered to what the skin needs in the client’s life cycle. Professional facials are also an excellent opportunity for teens to learn about their skin and how best to care for it. Try our Teen Facial for those that are just beginning on their skincare journey!

Please disrobe to the level of your comfort to enjoy your service. Our estheticians are fully trained in proper draping procedures to ensure your privacy and comfort.

Shaving is recommended but not necessary for those with facial hair before a facial. If you choose to shave before your facial, be sure to do so at least one day before your appointment. 

When scheduling your appointment, you will be asked to enter a credit card in order to complete the reservation and secure your appointment, due to our strict cancellation policy. This card will not be charged upon booking and does not need to be used when checking out for your service. You will be charged at the completion of your service.

In the event of a cancellation with less than 24 hours notice, you will be charged 50% of your scheduled service. No-show appointments will be charged 100% of service.

As a courtesy, we will send a confirmation text and/or email before your appointment. If we cannot reach you, please understand it is your responsibility to remember your appointment dates, times and locations to avoid missed appointments and cancellation fees.

Our estheticians can only provide the treatment within the time slot allowed and will be unable to extend your appointment.

To create the most available space for our guests and members, we maximize our schedules each week, meaning the time you booked may at times be changed. We will always call or text to confirm changes. We thank you for understanding!